Thanks For Reminding Me How Much That Hurt!
I was going through some reports this week and stumbled upon paper work from a mess we had last year in our medical practice. Just seeing these papers stung like pouring alcohol on a just popped blister. A company that I hired made a HUGE error in the service they were providing for me. …
Once upon a time, I stood outside of an event and cried.
Jane Wurwand, co-founder of Dermalogica It was six years ago and I had just opened The Nail Lounge. I was a few months into it and I was like a duck. All serene on the top of the water but under water my feet were going a million miles an hour. I was still learning…
If I had access to all of this back then….
I opened my very first business when I was 18. It was a clothing store in “The Valley” (insert Valley Girl joke, like, here). I was thinking about how I connected with my customers. I advertised in the local paper and I sent out “Happy Birthday” postcards. That was about it. Not because that was…
Bravolebrities and the like…..
Now that I am older and wiser, I truly believe that making your “Sally-down the street” customer happy is one of the top keys to a successful business. Those customers/clients are your bread and butter. Working hard to make them happy is #1 in my book. Here is where it gets muddy. I have seen…
Meet Claire, she wrote a book!
This is Claire (the cute blonde in the boots). Claire makes me so damn proud. Claire wrote a book, The British Aestheticians Guide to Waxing the Twigs and Berries. She is also launching a business, Premier Beauty Solutions. Claire had a need, a dream, and the drive to make it all happen. Claire rocks….
Book Review: “Hug Your Customers” by Jack Mitchell
We love going to San Francisco and one of my hubs fave stores is Wilkes Bashford. It is a S.F. landmark for business men and their fancy wives. If I am honest, the store is totally boring for me. And, I get all antsy when I have to sit in there and wait for the…
