Tweet Last year’s birthday was easy for me. As I received birthday gifts, I sat down at my desk and wrote out “thank you” cards. This year…not so easy. Just about all my friends and family are on Facebook and/or Twitter, they all have smartphones, and they all text message….even my Mom and my 10…
Category Archives: Customer Service
Turning Off Customers…Not Too Great For Biz
Tweet Yesterday, I had the pleasure of going to a new gym and to take a few fitness classes from a friend of a friend that I had never met before. I had heard so much about this fitness instructor and was excited to finally be in town on a day when she was teaching. I called the gym…
If I had access to all of this back then….
Tweet I opened my very first business when I was 18. It was a clothing store in “The Valley” (insert Valley Girl joke, like, here). I was thinking about how I connected with my customers. I advertised in the local paper and I sent out “Happy Birthday” postcards. That was about it. Not because that…
Book Review: “Hug Your Customers” by Jack Mitchell
Tweet We love going to San Francisco and one of my hubs fave stores is Wilkes Bashford. It is a S.F. landmark for business men and their fancy wives. If I am honest, the store is totally boring for me. And, I get all antsy when I have to sit in there and wait for…